Vail Customer Reviews

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Vail Customer Reviews (12)

Overall Experience*

*based on the average of all Overall Experience ratings given in Traveler reviews.
Bill Hobson

Excellant ski Mountain with all the skiable terrain anyone would want.

The Vail Mountain provided us with superb skiing for 3 days early Feb. All personnel were quite professional and eager to help.
Adrienne Virgilio

We love it here!

We have been coming here for 20 years. Feels like home! Clean, nice people, great service wherever you go!
Thomas Tyree


Vail mountain is large because of Back Bowls and Blue Basin. Staff is courteous and slopes well groomed.
Lodging and restaurants are expensive but worth the cost as everything was high quality.
We will definitely be back.
Marvin & Florence

Wonderful Family Vacation!

Everyone had a terrific time - even the 3 year old who went to ski school and also went skiing with her mom!
Leonardo Soto


This is a Beautiful place, looks like a fairy tail place and also a clean place, nice people and full of activities as winter sports, and restaurants.
Jon in Grapevine

Vail's The Best

It has probably been 15 years since I last skied Vail and it's been way too long. Vail of course, has grown by leaps and bounds over that time, and although it is still pricey as ever, we were completely impressed by everyone with whom we came into contact. Whether it was the ski shop, the lifts, the restaurants or the shops, everyone was helpful and did their very best to make our stay as easy and enjoyable as possible. We had a mixup with our accomodations and ended up staying the first night in Vail Village and the rest of the time in Lionshead, but everyone involved made the transition from one location to the next a breeze. The mountain is fantastic and still my favorite of all ski mountains; so much terrain with so many options.....there may be times when Vail has a lot of people on the mountain, but I have never seen a resort move so many people, so quickly up the mountain. We skied all over the mountain and never had a single problem. Kept looking for Lindsey Vaughn, but dang, couldn't find her. Vail is the best!
January, 2011
Robert in Auburndale

Remarkable, Breathtaking, Real Life Christmas Village

This was our first trip to Colorado ski country and we could not have been happier with our choice! Vail is so beautiful, the resort town is a tail of two halfs, Vail Village and Lionshead Village connected by a free bus service. We stayed at the Lodge at Lionshead, which is a full service lodge, with daily maid service to make beds freshen up and replensh towels. Our condo at the lodge was wonderful! We got everything we requested (2 bedrooms, washer/dryer, full kitchen, dish washer, and fireplace). The lodege provides ski and board storage, and is no more than 150 yards from the Gondola! This was a big deal for our family because not everyone wanted to spend the entire day on the mountain. The people of Vail could not have been more accomodating. We vacationed early in the ski season, and guests seemed to be limited, which made the local businesses (ski shops, resturaunts, etc) very eagar to earn our business with very attractive discounts, and even free lessons. The staff at Performance Sports (located in Lionshead Village) rented us skis and snow boards, and allowed us to interchange from one to the other anytime we wanted to change! Great people at Performance Sports, The owners name was JP, and his staff was wonderful!

From the bus drivers, to the waiters, to the snow patrol at the very top of the mountain, every person we encountered in Vail was exceptionaly polite! We can not wait to go back to Vail!
Grace in Santa barbara

Great time

My family and I had a great time at Vail when we went last month.
Last year we went to Tahoe, which was also nice, but we wanted to find some place new this year.
We actually read about Vail on, which has a Ski Resorts App that compares hundreds of ski resorts including Vail. The resort was very accessible, was good for families, the lift tickets were reasonably priced and I would definitely suggest it for families as well as for groups of friends.
Rachel in San diego

A fun, romantic rendez-vous spot!

My husband and I had a wonderful week at the Lions Square Lodge at Vail. Wow! When the agent at said she reserved us a one bedroom mountain view condo, she wasn't kidding! Truly gorgeous and relaxing! Grilling dinner on our balcony in the evening, we could see the headlights of the night skiers....very cool! The staff at the Lions Square Lodge was so kind and helpful. We arrived our fist afternoon in time to sign up for the Lodge's evening grocery store run where we stocked up for the week. However, the first night we celebrated our reunion with dinner at the Chophouse-- a hop, skip, and jump (and a few snow ball throws) away from Lions Square Lodge.

Our ski-in-ski-out location was unbeatable! Well worth an adjustment in my pre-planned itinerary dates to get it. The mountain is huge and really absorbs the crowds well, so the runs always felt wide open.

The Colorado Mountain Express personnel from Denver airport to Vail were also very kind and accommodating--dropped us right at the hotel front step.
Oren in New york

Another Excellent Stay in Vail

As usual, an excellent trip to Vail. Had a perfect mixture of sun and powder  and Vail Village's excellent dining and lodging.
Ann in Glenwood springs

Vail is Fabulous!

The Skiing and Accommodations were fabulous! The nightlife is something else as well! Arrabelle is a top notch property, it was worth watiing for! Great service, attentive staff, beautiful rooms!
Laurie in New york

Had a great time

We stayed at the Tivoli - it was just lovely - very friendly, great room, great bathroom, great breakfast! And terrific location.